24/7 Pickleball.
Zero Staff. Total Freedom.

1. Booking & Reservations

• All court bookings must be made online through our booking platform.
• Bookings are confirmed upon successful payment.
• Court rental is charged at the applicable hourly rate based on time of day (Off-Peak: $20/hr, Regular: $30/hr, Prime Time: $40/hr), plus HST.
• Bookings are available in 1-hour and 2-hour increments.
• Please arrive no earlier than 15 minutes before your booking start time.

2. Cancellation & Refunds

• Cancellations made 24 hours or more before the booking start time will receive a full refund.
• Cancellations made less than 24 hours before the booking are non-refundable.
• No-shows will be charged the full booking amount with no refund.
• Pickle24 reserves the right to cancel bookings due to facility maintenance or emergencies, with a full refund provided.

3. Facility Access & Security

• Access is granted via an "Unlock Front Door" button in your confirmation email or mobile app.
• The unlock button is time-sensitive and activates only during your booked time window (±15 minutes).
• Do not share your booking link or unlock access with unauthorized individuals.
• The facility is monitored by security cameras 24/7 for safety purposes.
• Unauthorized access or tampering with facility equipment may result in permanent ban and legal action.

4. Code of Conduct

• Players must wear non-marking indoor court shoes at all times on the court.
• No food or open beverages (except water) are permitted on the courts.
• Players are responsible for cleaning up their court area after each session.
• Excessive noise, abusive language, or unsportsmanlike conduct is prohibited.
• Respect other players' booking times — vacate the court promptly at the end of your session.
• No smoking, vaping, or consumption of alcohol on the premises.

5. Liability & Waiver

• All players participate at their own risk. Pickle24 is not responsible for personal injuries sustained during play.
• All players must complete a digital waiver before their first session.
• Players under 16 must be accompanied by an adult (18+) who has signed the waiver on their behalf.
• Pickle24 is not responsible for lost, stolen, or damaged personal property.

6. Membership Terms

• Monthly memberships auto-renew on the same day each month. Cancel anytime with no penalty.
• Annual memberships are billed as a one-time payment and are valid for 12 months from the date of purchase.
• Annual membership refunds are prorated based on remaining months if cancelled after 30 days.
• Membership benefits (discounted rates, priority booking) apply immediately upon activation.
• Memberships are non-transferable.

7. Privacy

• We collect personal information (name, email, phone) solely for booking and communication purposes.
• Payment information is processed securely through our third-party payment provider and is never stored on our servers.
• Security camera footage is retained for 30 days and used only for safety and security purposes.
• We do not sell or share your personal information with third parties for marketing purposes.

8. Changes to Terms

Pickle24 reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of the facility after changes constitutes acceptance of the revised terms.

Last updated: March 2026